IT Helpdesk Services

Save Time and Money with Our Comprehensive IT Helpdesk and Support Services

Resolve Your Tech Problems Easily!

At Star Knowledge, we offer IT Helpdesk & Support Services to help businesses of all sizes stay ahead of their technology needs. Our team of IT professionals can help you resolve issues quickly and efficiently, allowing you to focus on your core business functions.

How We Help

Several leading businesses choose our IT Helpdesk Services to have a hassle-free working setup. Here’s what you can expect:

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Years of Microsoft Experience

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Support Enabled

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Certified Professionals

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Enterprise Served Customers

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Cost Savings

IT Helpdesk & Support Services Expertise

Remote IT support

We provide a dedicated remote Information Technology helpdesk support team.
We provide a comprehensive solution by understanding the issues in-depth
On-site and remote support.
Quicker resolution time.

Network Monitoring

We continuously optimize network performance.
We keep track of the issues raised by identifying problems and breakdown areas.
We ensure flawless network performance by governing the networks from unauthorized changes, shadow IT, security threats.

Server Management

We help you monitor and maintain the servers
Managing the peak performance of the servers
24/7 server management and rescue
Security monitoring, backup monitoring, performance tuning.

Technical Support

We provide a dedicated remote Information Technology helpdesk support team.
We provide a comprehensive solution by understanding the issues in-depth
On-site and remote support.
Quicker resolution time.

Cloud Support

We provide SaaS support solutions for administration.
SaaS support solutions for managed migration, monitoring.
Technical support on Office 365.
Technical support for SharePoint, Azure, AWS, Okta and D365

Tools and Technology

We at star knowledge keep ourselves equipped with the latest technologies, processes, and tools.
We do use Zendesk, Service now, etc.
We help you automate workflows, responses, ticketing systems and more

Our IT Helpdesk Services Encompasses The Below Technology Stack

Mobile

Front End

Back End

Database

Devops

CRM

CMS

Platforms

Mobile

Front End

Back End

Database

Devops

CRM

CMS

Platforms

Recent Case Studies

LOTTO – A Lottery Application

Our client is a leading telecom service provider for South Africa…

Service Request Application – ICITY

Our client is a solutions and services provider company based in Canada…

Mobile BI Application

The client is one of the leading provider of BI solution to North American Market…

Dedicated Resources to Fit the Budget

Our IT Helpdesk Services pricing model for flexible project management

Pay at hours spent

IT staff augmentation for ongoing work and undefined projects

Pay-as-you-go

Highly talented offshore development teams at competitive rates

Fixed model for fixed needs

Team augmentation for well-planned large projects. Size up and down

Testimonials

CEO and President

“Star Knowledge has helped scale our team during the Covid when we had challenges recruiting and retaining talent. Their quick responsiveness combined with attitude to make things work helped us go a long way with Microsoft 365 Support Services”

CEO and President, Leaders in South African MSP space

Director

“Star Knowledge has been great to work with. All of my requirements were met on time and scaled up quickly.”

Director, Leading Film Production Studio

Chief Finance Officer

“Star Knowledge has been a great partner in helping our firm identify IT risks and implementing stop gaps to protect our company. They are helping us monitor email and implement processes that will allow us to qualify for an ISO 27001 compliance. This is a big initiative for us. Thank you Star Knowledge!”

Chief Finance Officer, Leading Strategy Consulting Group in the USA

Frequently Asked Questions

1. What does the IT helpdesk and service desk do?

The IT helpdesk and service desk is responsible for providing technical support and assistance to users who are experiencing computer or technology-related issues. This support can include troubleshooting hardware and software problems, managing user accounts and access, and monitoring the performance and security of IT systems.

2. What does IT Helpdesk include?

Common services offered by IT helpdesk include technical support, problem resolution, account management, system and infrastructure monitoring, and data backup and recovery assistance.

3. What is the difference between Level 1 and Level 2 IT support?

Level 1 IT support typically involves basic technical issues such as password resets and software installation, while Level 2 IT support involves more complex technical issues such as hardware troubleshooting and network connectivity problems.

4. What kind of issues can be resolved by an IT helpdesk service?

IT helpdesk services can help users with a variety of issues such as software installation, troubleshooting hardware problems, password resets, virus removal, network connectivity problems, and more.

5. Can an IT helpdesk service provide training or guidance on using new software or technology?

Yes, many IT helpdesk services can provide training or guidance on using new software or technology, either through one-on-one sessions or group training sessions. Some organizations may also have self-service resources such as knowledge bases or video tutorials to help users learn new software or technology.

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