Are you looking to support your customers 24×7 or free up technical resources for more critical utilization? Then you need a IT helpdesk support service. However, choosing the right partner is critical as this service not only requires customer centric focus but rather becomes a matter of company’s reputation.
Star Knowledge offers certified IT engineers that match your business culture and expectations to run a support service for your internal systems as well as customer facing deployments with continuous monitoring and minimal operational downtime.
For the issues which cannot be resolved in a single phone call, we provide a dedicated remote IT helpdesk team who manages the availability of the technicians and experts who can understand the issues in-depth and provide a comprehensive solution for all your issues faster.
We continuously optimize the network performance, and we keep track of the issues raised by identifying problems and breakdown areas, we ensure flawless network performance by governing the networks from unauthorized changes, shadow IT, security threats, etc.
Our IT service desk team monitors and maintains the servers to manage the peak performance of the servers, we provide 24/7 server management and rescue for our clients with security monitoring, backup monitoring, performance tuning, etc. to ensure better performance with more technical depth.
Updating organizations with a technology need maintenance for hassle-free performance and workflow in the organization, to support these technology products including legacy solutions/ on-premises deployment and SaaS solutions, we assist organizations with level 1 to level 3 technical support services.
With the increase in the wide-spread adoption of SaaS solutions and Cloud hosting, we provide support for several SaaS solutions for administration, managed migration, monitoring and technical support on Office 365, SharePoint, Azure, AWS, Okta and D365.
We at star knowledge keep are equipped with the latest technologies, processes and tools to leverage for delivering better results. We do use tools like Zendesk, Service now etc., to automate workflows, responses, ticketing systems and more to increase productivity in the team while ensuring high deliverability of results.
We continually leverage our customer IT assets by continuing to improve performance and productivity across all business operations.
Our approach is to anticipate failures and problems before they happen, and proactively resolve them so they don’t affect the customer’s business operations.
No surprise or extra charges on monthly billings as all-managed IT services are offered at a fixed monthly price. We help you meet strategic business imperatives by providing continuous improvement, and innovation