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IT HelpDesk services

IT Helpdesk Support Services

Are you looking to support your customers 24×7 or free up technical resources for more critical utilization? Then you need a IT helpdesk support service. However, choosing the right partner is critical as this service not only requires customer centric focus but rather becomes a matter of company’s reputation.

Star Knowledge offers certified IT engineers that match your business culture and expectations to run a support service for your internal systems as well as customer facing deployments with continuous monitoring and minimal operational downtime.

Star knowledge IT Helpdesk Services expertise

Remote IT support

For the issues which cannot be resolved in a single phone call, we provide a dedicated remote IT helpdesk team who manages the availability of the technicians and experts who can understand the issues in-depth and provide a comprehensive solution for all your issues faster.

Network Monitoring

We continuously optimize the network performance, and we keep track of the issues raised by identifying problems and breakdown areas, we ensure flawless network performance by governing the networks from unauthorized changes, shadow IT, security threats, etc.

Server Management

Our IT service desk team monitors and maintains the servers to manage the peak performance of the servers, we provide 24/7 server management and rescue for our clients with security monitoring, backup monitoring, performance tuning, etc. to ensure better performance with more technical depth.

Technical Support

Updating organizations with a technology need maintenance for hassle-free performance and workflow in the organization, to support these technology products including legacy solutions/ on-premises deployment and SaaS solutions, we assist organizations with level 1 to level 3 technical support services.

Cloud Support

With the increase in the wide-spread adoption of SaaS solutions and Cloud hosting, we provide support for several SaaS solutions for administration, managed migration, monitoring and technical support on Office 365, SharePoint, Azure, AWS, Okta and D365.

Tools and Technology

We at star knowledge keep are equipped with the latest technologies, processes and tools to leverage for delivering better results. We do use tools like Zendesk, Service now etc., to automate workflows, responses, ticketing systems and more to increase productivity in the team while ensuring high deliverability of results.

Helpdesk Models Supported

24×7 Support

  • Multi-channel support
  • Dedicated Support Team round the clock
  • Choose your own teams
  • Certified Engineers
  • Service Level Agreements
  • Private Labeled services

8×5 Support/ Custom Team Configuration

  • Multi-channel support
  • Dedicated Support Team for support hours blocked
  • Choose your own teams
  • Certified Engineers
  • Service Level Agreements available
  • Private Labeled services

Fixed Hours

  • Email support
  • On-demand support
  • Certified Engineers
  • Service Level Agreements available
  • Private Labeled services

Our Helpdesk services encompasses the below technology stack

Microsoft 365

Microsoft Teams/ Skype for Business

Exchange and AD

Azure

AWS

Okta

Managed Migration

Database Services

Server Monitoring and Patching

Networking and Security

Benefits of Outsourcing IT Helpdesk Services to Star Knowledge

  • Cost- effective support delivery across platforms
  • Enhanced customer experience
  • Round the globe support 24×7
  • Defined SLAs for response and mitigation
  • Certified Engineers
  • Maximize cost utilization and minimize risks
  • Support either directly or white labeled services
  • Flexible models of team setup
IT Helpdesk support

How Star Knowledge Adds Value to Your Business

We continually leverage our customer IT assets by continuing to improve performance and productivity across all business operations.

We manage IT to let you focus

Our approach is to anticipate failures and problems before they happen, and proactively resolve them so they don’t affect the customer’s business operations.

Save more and Do more

No surprise or extra charges on monthly billings as all-managed IT services are offered at a fixed monthly price. We help you meet strategic business imperatives by providing continuous improvement, and innovation

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Our Different Business Models

Fixed Project

  • Project consultation
  • Custom project development
  • Timely delivery
  • Quality project delivered
  • Immediate support

Dedicated Team

  • Hire Niche Developers
  • Hourly, Weekly, Monthly Basis
  • Hire Part-Time or Full-Time
  • Scale up and down anytime

Resources-On-Demand

    • Resources for immediate projects
    • Available as per project needs
    • Hire developers on number of hours required

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