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State of Financial Services– 2020: Trends and Directions

In an industry where relationships are mission-critical, competition in financial services is fiercer than ever, and both individual and institutional expectations are evolving. Nowadays, clients would consider without hesitation changing their financial providers for better servicing, lower or discounted pricing, and omnichannel engagement. However, current legacy systems, antiquated processes, and ever-shifting regulatory changes all put pressure on financial organizations as they prioritize the investment necessary to upgrade the delivery of effective and cost-effective client services in the digital age.

As we look ahead at financial services in 2020 and beyond, the mix of future financial technologies, investor capital, rigorous regulations, and globalization of financial services will drive even more innovative and trendsetting industry developments.

The Leading 2020 Financial Services Industry Trends Include

Artifical Intelligence

Big Data


Robotic Process Automation(RPA)

5G Networks

Cloud Computing

Voice Interfaces

Cyber Security

Star Knowledge has helped an array of financial services organizations improve the management of their software development and new product development, thereby reducing costs and improving the overall quality and productivity of client services. ​Our consultants combine industry ‘best practices,’ time-tested methodologies, and integrated software solutions to provide the tools financial providers need to remain profitable and relevant.​

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