Managed Services
Star Knowledge Managed Service Offerings
Our managed services support industry best practices for managed services for customer IT assets, assuring predictable and reliable confidence and outcomes. Our highly qualified and certified Consultants are dedicated to specific customers and work within an agreed SLA framework.
Application Maintenance and Support
Network Management
Database Management
Helpdesk Support
Star Knowledge Key Customer Benefits
OVERSIGHT
Our approach is to anticipate failures and problems before they happen, and proactively resolve them so they don’t affect the customer’s business operations.
DISRUPTIONS
Our dedicated Consultants performs maintenance services remotely, and overnight, with no operational disruption that may impact the customer’s operational effectiveness and efficiency.
BUDGETING
No surprise or extra charges on monthly billings as all-managed services are offered at a fixed monthly price. We provide Consultant Time Sheets, with our monthly invoice, that identifies all work performed for the previous month.
LEVERAGE
We continually leverage our customer IT assets by continuing to improve performance and productivity across all businesses and locations in a seamless manner.
Our managed services support industry best practices for managed services for customer IT assets, assuring predictable and reliable confidence and outcomes. Our highly qualified and certified Consultants are dedicated to specific customers and work within an agreed SLA framework.