NextGen Practice Management Support Specialist

Mysore
Posted 4 months ago

The Quality First Attitude Company

NextGen Practice Management Support Specialist

Experience Level: 2 – 3 Years

Work Location: Mysore

Job Description:

  • Use independent judgment to address and resolve billing issues.
  • Use technical skill to provide customer support and resolve simple and complex issues with customer’s practice management software applications.
  • Perform analysis and maintenance of Client’s databases and applications and take appropriate course of action.
  • Correct or address issues and/or problems identified during analysis.
  • Communicate or escalate issues and/or problems to the appropriate department to promptly and effectively address issues.
  • Exercise discretion and independent thinking to make recommendations and advise customers regarding the use of their software.
  • Analyze and independently identify often simple and complex problems within the software.
  • Monitor EPM support queue for new cases and insure timely resolution.
  • Perform other duties as assigned
  • Maintains up-to-date and accurate ticket status and documentation; for projects and escalated tickets.
  • Escalates issues, when appropriate, and clearly communicates steps taken, future steps and practice needs in ticket to ensure a smooth transition between internal teams.
  • Responsible for follow-up on assigned projects; subject matter expert lead, participates in physician and employee on-boarding meetings, workflow analysis, project conference calls, NextGen build, remote and onsite training; acts as subject matter expert to practices and other internal teams; evaluates feasibility of individual requests.
  • Assists in educating internal and external teams of NextGen capabilities and feasibility

Job Features

Job CategoryNextGen Practice Management Support Specialist
Experience2 - 3 Years
Work LocationMysore

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