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Dynamics 365 Services for Customer Engagement


dynamics 365 consulting company

Next-Gen CRM Business Solutions in the Cloud

Powered by intelligence and data, our Dynamics 365 consulting services for Customer Engagement is a product line of Customer Relationship Management (CRM) applications and cloud-based business solutions on the cloud that help you run, amplify sales and customer service multi-fold.

Star Knowledge as a Microsoft Partner with 10 years of experience in providing cloud-based solutions offers tailored Dynamics 365 consulting services for businesses across a wide range of industries. Our expert Microsoft Dynamics 365 consultants possess deep knowledge of D365 development, implementation & integration to empower SMBs & enterprises with custom solutions & modern CRM applications.

Microsoft Dynamics 365 (CE) Customer Engagement

Whether on-premises or Online, deploy Dynamics 365 with our time-tested consultants who have industry-leading expertise in custom Dynamics 365 consulting services. Discuss your business need and leave the licensing, development, and implementation mess to us.

Dynamics 365

Dynamics 365 Customer Engagement Consulting Services

Microsoft Dynamics 365 Sales

Looking for a powerful sales automation software? Dynamics 365 for Sales is an industry-leading sales automation solution designed for digital businesses and their modern customers. Manage your entire sales process right within a single platform. Bring intelligence to your sales, increase productivity of your sales team and boost customer retention by partnering with Dynamics 365 Sales consultants.

How Dynamics 365 Sales Transforms your Business:

  • Unify sales process
  • 360-degree view of customers
  • Track and expediate customer journey
  • Automate workflows with Power Apps and Power Automate (Flow)
  • Marketing automation
  • Email marketing and campaign management

Our Dynamics 365 CRM consultants assist in helping you generate customized reports and integrate the different modules with Power Apps and Microsoft Power BI to help visualize your sales trackers and progress. We can build custom fields and dashboards to you instantly grasp the progress of your sales funnel.

Microsoft Dynamics 365 Customer Service

Higher business revenues start with strong customer relationships. Dynamics 365 Customer Service helps you effortlessly manage customers and empower teams by delivering personalized experiences. The model-driven app helps your business in delivering optimum customer satisfaction with AI-enabled insights. With service management and service scheduling functions deliver quick services to customers anytime, on any device.

How Dynamics 365 Customer Service Transforms your Business:

  • Create and schedule services
  • Track and record customer issues
  • Share information in knowledge base
  • Create and track SLA (Service Level Agreements)
  • Define service terms

Microsoft Dynamics 365 Marketing

Our Dynamics 365 Marketing consultants understand that the modern marketing is all about ‘Personalization’. Dynamics 365 Marketing provides intelligent lead scoring, email templates customization, and personalized customer journey capabilities. Deploy Dynamics 365 Marketing with Sales to personalize customer interactions, nurture relationships and improve return on investments.

How Dynamics 365 for Marketing Transforms Your Business:

  • Find and target the right prospects
  • Personalize customer engagement
  • Develop and nurture strong customer relationships
  • Smarter decision making
  • Social media integration
  • Event and lead management

Microsoft Dynamics 365 Field Service

Resource allocation, resource optimization, and customer satisfaction are critically important for organizations with field workforce. Our Dynamics 365 consultants can assist your business in deploying the Field Service module for faster customer service. Capture real-time information, leverage intelligent inventory management, process automation, and advanced scheduling.

How Dynamics 365 Field Service Transforms Your Business:

  • Advanced schedule and dispatch optimization
  • Advanced Service Agreements
  • Predictable service management
  • Intelligent inventory management
  • Smart mobility solutions
  • Leverage Business Intelligence

Microsoft Dynamics 365 Project Service Automation

Want to leverage a single system for project-based services? Dynamics 365 Project Service Automation (PSA) is the app for you. The application provides end-to-end project and resource management solution to empower sales and delivery teams. Tracking, managing, and delivering projects is now easier than ever. Manage everything at one place from initial sales to all the way to invoicing. Schedule a consultation with our Dynamics 365 PSA consultants.

How Dynamics 365 Project Service Automation Transform Your Business:

  • Project Planning
  • Create work estimates and work schedules
  • Forecast resource requirement for projects
  • Track project progress and cost consumption
  • Resource allocation and optimization
  • Quick and easy KPIs performance monitoring

Star Knowledge Microsoft Dynamics 365 Consulting Services

Dynamics 365
Implementation Services

Dynamics 365 Implementation Services

Our team of expert Dynamics 365 consultants follows ‘Best Practices’ to make implementation easier & less stressful. Using the expert knowledge of our Subject Matter Experts (SMEs) we reduce the project risk & support user adoption post-implementation.

Custom CRM

Custom CRM Development

With an aim to expedite your customer relationship management, our team of Dynamics 365 CRM consultants builds custom solutions to meet the unique requirements of your business. We ensure Microsoft Dynamics works as per your business needs.

Custom Integrations
& Migrations

Custom Integrations & Migrations

Star Knowledge provides end-to-end services for Dynamics 365 Customer Engagement Applications. Our integration & migration services include data migration of legacy applications, third-party CRM and application integration as well as upgrade services.

Maintenance & Support

With our expertise in CRM development & support, our Microsoft Dynamics consultants provide 24*7 support & maintenance services for customer engagement modules with an approach to proactively resolve issues identified in the initial stages.

Mobility Solutions

Star Knowledge helps businesses expand customer service & sales delivery with our mobility solutions for Microsoft Dynamics 365 using Power Apps and Flow (Power Automate). We build mobile solutions for custom solutions to help increase sales & employee productivity.

Reporting Services

Our D365 experts assist in helping you generate customized reports and integrate the different modules with Microsoft Power BI to help visualize your sales trackers and progress. We can build custom fields and dashboards to you instantly grasp the progress of your sales funnel.

Star Knowledge’s Dynamics 365 Consulting and Development Solutions

Power Apps for
Dynamics 365

Power Apps for Dynamics 365

Microsoft Power Apps allows you to build your own custom line of business applications with little to no coding for Dynamics 365 that leverage Azure cloud service for running both on Desktop and mobile devices. We can build custom business apps on Power Apps for Dynamics 365 Sales and can also help you connect them with the solution.


Marketing Automation

Manage all marketing campaigns under one roof. Build, modify, and manage marketing tasks within Dynamics 365 CRM. D365 Sales provides integrated marketing solution to help you centrally plan and manage marketing campaigns. Create custom lead forms, feedback forms, automate lead management, and approval processes. Our D365 Sales consultants can enable Dynamics CRM to perform any marketing task as per your unique business needs.

Custom Dashboards
& Reporting

Custom Dashboards & Reporting

Need access to detailed sales insights to measure performance of you marketing campaigns and sales team? Our consultants can build custom dashboards and reports to help you gain access to business analytics and insights with Microsoft Power BI integration. With AI-enabled capabilities, Dynamics 365 lets you focus on right buyers, improve conversions, predict sales, and build trust with personalized selling.

Custom workflows

However complex the processes, we’ll automate them for you in no time. With workflows, initiate business process automation to eliminate employee efforts and interactions. Our Microsoft Dynamics consultants can create workflows and approvals as well as write custom workflows that are unique to your business using Microsoft .NET on demand.

Email Marketing Management

Why use different 3rd party solutions for all marketing and sales campaigns when Dynamics 365 sales can do all that within itself? Our comprehensive Dynamics 365 consulting services help you set up and manage email marketing campaigns, templates, collaterals etc. right within the platform. Our consultants can also assist in integrating email marketing tools such as MailChimp with D365.

Social Media

Is Social Media an important contributing factor to your marketing and sales efforts? Integrate social media platforms with Dynamics 365 to gain insights about customer engagement, customer behaviour, brand reputation and monitoring all within a single platform. With Dynamics 365 Sales, marketing processes are no more distorted across different solutions.

How Star Knowledge Adds Value to Your Business

Whether new to Microsoft Dynamics or need to level up the solution, Star Knowledge has got you covered in all the aspects.

We know your industry and how you sell

Our Microsoft certified consultants have tailored solutions for businesses according to their challenges, from varied industries such as Healthcare, Retail, Manufacturing, AEC, Information & Technology and more.

We hand-hold you throughout the entire adoption

Whether planning to implement, fixing an implementation gone wrong, want to upgrade to newer version or looking for continuous support, we help you in any phase and throughout.

Contact Us

    Our Different Business Models

    Fixed Project

    • Project consultation
    • Custom project development
    • Timely delivery
    • Quality project delivered
    • Immediate support

    Dedicated Team

    • Hire Niche Developers
    • Hourly, Weekly, Monthly Basis
    • Hire Part-Time or Full-Time
    • Scale up and down anytime


      • Resources for immediate projects
      • Available as per project needs
      • Hire developers on number of hours required

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