How can Identity Access Management boost digital transformation?

10 FEB 2017

Digital Transformation - Star Knowledge

Enterprises today are moving towards achieving a path of better growth and deliver enhanced user experience to their customers while at the same time managing their applications and maintaining their security. On an average, there are more than 7 applications used by enterprises to manage their customers user experiences and life cycle with this number growing rapidly every day.

Initiatives by top minds

In the majority of the situations, it is the CIO who is the taskmaster and the key visionary for the organization’s digital transformation. In one of the studies conducted by IDG commissioned by Okta, the top level executives of leading business identified key issues and challenges pertaining to their digital transformation and implementation of Identity and Access Management.

A majority of the respondents said introducing new user experiences was extremely critical for their success. However, only about 25% of these respondents acknowledged that they had implemented these new experiences. The depth of the situation is only realized when nearly 75% of the respondents claimed that they had migrated their businesses to the cloud. What this means is that there is a clear gap with businesses indicating the complexities and risks especially when today’s digital world operations are run based on user roles.

Leaning towards a digital business

A very important factor affecting the transformation of an organization is the CIO who invests his time in the business initiatives. The level of influence puts the CIO in position to identify which initiatives are best suited to have positive effects on enterprise digital initiatives and to make decisions regarding the best technologies to use in their pursuit. Clearly, one third of the organizations who have made their journey towards the cloud have shown this influence by offering their customers an unmatchable experience of easy application access.

Identity and Access Management with IDaaS Solutions

The first step to digital transformation starts with Identity. In a connected world where mobile, web, and smart devices rule, how do you prioritize your digital initiatives?

Identity management has become the number one priority for organizations who are looking to decrease the amount of time they spend deploying and managing their cyber security systems. Cloud based systems are the key pillars for today’s digital organizations to house their proprietary data and critical business knowledge. This means, providing smooth and rich user experiences are not just the top priorities. The CIO need to revisit the entire process of accessing the data in the cloud and addresses the huge challenge of the security needs of the organization. User access to this diverse set of applications and their data via an array of devices and channels need to be centrally managed for both efficiency and security. This brings us to the point where we start to think about the identity management solutions.

From a recent study by IDG, clearly the results state that 57%of the businesses have implemented the Single Sign-On solutions to their products and employee portals and a large portion of the remaining businesses indicating their plan to deploy the same. This level of IDaaS adoption indicates a high rate of focus by the business entities to enhance their customer and employee experiences. However, only a small chunk of the businesses indicates their acceptance of Enterprise Mobility Solutions and Multi-Factor Authentication deployments.

Hurdles along the way of digital transformation

IAM is a huge priority for companies as they initiate their digital businesses. From the study, most of the respondents indicate concerns with respect to Security, Legacy Infrastructure, High Availability issues. These set of challenges are followed by concerns about the unpredictable and complex user environments and deployments. These challenges will have to be strongly addressed by the IAM providers if the businesses are to move their digital initiatives further.

Answers to your Identity and Access Management concerns

It is sufficiently clear that IDaaS is the key driver for digital business initiatives ranging from employee enablement, new customer experiences, secure access to sensitive data, application migration to the cloud infrastructures and user role management. To stay competitive, old business will have to rekindle their fire and make the paradigm shift to the cloud while making sure availability, accessibility and security.

IAM is the solution to all the above criteria. However, implementation of IDaaS and maintaining the technology requires deep knowledge and expertise. Choosing a reliable enterprise partner becomes the need of the hour. Once the tasks associated with managing IAM are entrusted to their IDaaS provider, enterprises can devote valuable resources to those top priorities.

Next Steps

Successful implementation requires an expert partner who understands the business needs to help your transition to the digital world a smooth one. If you have not yet started the transformation, it should become your #1 priority to explore new secure ways to keep your Identity and Access Management goals in check to achieve the business objectives with Okta’s IDaaS managing your various applications or Azure’s Active Directory to keep your internal productivity tools in check.

About the author

Arun Kumar is a Migrations Expert at Star Knowledge, a leading global service provider in the area of digital transformation and cloud migrations for its customers. With nearly 2 decades of architecting solutions and roadmap strategies for enterprises to go digital and stay competitive, Arun is a certified Transvault Migrations Engineer, Okta certified professional and a Microsoft Certified Professional deploying Office 365, Autotask PSA solutions and other productivity solutions.


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